Return and complaints

IwonaTEC's team is doing its best to offer customers excellent service. If you are dissatisfied with a product or if you have received a defective product, please contact our customer service or fill in the form below as completely as possible.

If you have created an account, it is much easier to return, please go to my orders and click on "return".

Please wait for our feedback before returning an item or an order. With some articles it is possible that a return is not necessary in the event of a complaint.

The address for returns from all countries except the Netherlands is:

IwonaTEC GmbH
RMA xxxxxxxxx/xxxx (you will receive this number from our customer service)
Gladbacher Str. 69
52525 Heinsberg
GERMANY

The address for returns from the Netherlands is:

IwonaTEC GmbH
RMA xxxxxxxxx/xxxx (you will receive this number from our customer service)
Postbus 6071
6077 ZH St. Odiliënberg
NEDERLAND