Return and complaints

IwonaTEC's team is doing its best to offer customers excellent service. If you are dissatisfied with a product or if you have received a defective product, please contact our customer service or fill in the form below as completely as possible.

If you have created an account, it is much easier to return, please go to my orders and click on "return".


RMA Request

Complaints should be BINNEN 7 days after receipt of the package.

* = required


In some cases a return shipment is not necessary! So please return only products to us if our customer service has promted you to return it. You will receive a RMA number which allows us to assign your shipment easier to your customer account.

Address for returns

IwonaTEC GmbH
RMA [xxxx-xxx]
Stapper Str. 36-38
52525 Heinsberg

Customer from the Netherlands please ship to:

RMA [xxxx-xxx]
Postbus 6071
6077 ZH St.Odiliënberg
The Netherlands

Please note: Carriage Forward Consignments are not accepted and will be returned to sender.