Customer Service

Do you have a question about our products or your order? Do you want to report a complaint? Then you can reach us by phone or send us an email.

You can reach us by phone from Monday to Friday from 11am to 2pm at +49 (0) 2452 97708-0. We speak English!

You can send an email to: info@iwonatec.com

Here you will find information on the various topics.

• Warranty
• Shipping and delivery
• Returns and complaints
• Payment Methods
• Retailers
• Frequently Asked Questions
• Notice according to the Battery Act

Pick-up

Pick-up is only possible during our pick-up times: Mon to Fri 9am to 4pm and Sat by appointment.

Pick-up outside these times is possible by appointment: Tel. +49 2452 977080 (Mo - Fr 11 am - 2 pm) or via Mail ( info@iwonatec.com ). Pick up is of course free of charge (no shipping costs). Unfortunately, pick up is only possible at our warehouse in Germany (IwonaTec GmbH, Gladbacher Str. 69, 52525 Heinsberg, Germany).

If you have a specific question, please contact us.