Customer service

Do you have a question about our products or about your order? Do you want to report a complaint? Then you can contact us by phone or simply send us an email:

We are available by telephone on weekdays from 10 to 12 o’clock on +49 (0) 2452 97708-0.

You can also send emails to: info@iwonatec.com

Here do you find information to some important topics:

• Warranty
• Shipping and delivery
• Returns and complaints
• Payment Methods
• Retailers
• Frequently Asked Questions

Self-collection

Self-collection is only possible during our opening times: Mon.- Fri. 9 - 17h and Sat. only on appointment.
To arrange a collection outside of the regular pickup times please contact us by telephone (+49 2452 977080, Mon. - Fri. 10:00 - 12:00 o'clock) or by mail (info@iwonatec.com).

Self-pickup is free of charge (no shipping costs).

Unfortunately there is no possibility for collection at a location in the Netherlands or Belgium and you have to pickup the commodities at our warehouse in Germany (IwonaTec GmbH, Gladbacher Str. 69, 52525 Heinsberg, Germany).