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Customer service

Do you have a question about our products or about your order? Do you want to report a complaint? Then you can contact us by phone or simply send us an email:

We are available by telephone on weekdays from 10 to 12 o’clock on +49 (0) 2452 97708-0.

You can also send emails to: info@iwonatec.com

Here do you find information to some important topics:


Self-collection is only possible during our opening times: Mon.- Fri. 9 - 17h and Sat. only on appointment.
To arrange a collection outside of the regular pickup times please contact us by telephone (+49 2452 977080, Mon. - Fri. 10:00 - 12:00 o'clock) or by mail (info@iwonatec.com).

Self-pickup is free of charge (no shipping costs).

Unfortunately there is no possibility for collection at a location in the Netherlands or Belgium and you have to pickup the commodities at our warehouse in Germany (IwonaTec GmbH, Gladbacher Str. 69, 52525 Heinsberg, Germany).

Why IwonaTEC? 

  • Next day delivery for deliveries to Germany and the Netherlands
  • Always about 10,000 products at the lowest price
  • We speak German, Dutch and English
  • We help our satisfied customers since more than 15 years